Welcome to RSCM Music Direct – the leading Church Music suppliers

Terms and Conditions

Customer Service

About Us
RSCM Music Direct provides expert and rapid mail order services for church music via our distributor, Norwich Books and Music. All our sales staff are music graduates active in church music, and they can offer comprehensive advice and assistance. In addition to RSCM publications and products, we stock a range of music from other publishers, and will always do our best to locate and obtain any music you want to purchase.
Our Contact details:
RSCM Music Direct
c/o Norwich Books & Music
13a Hellesdon Park Road,
Norwich,
Norfolk, NR6 5DR,
United Kingdom 
Phone: 01603 785906
Fax: 01603 785915
email: Click here

RSCM Registered company no. 250031
RSCM Registered charity no. 312828
Privacy and Security

General

This is a website of the Royal School of Church Music ("RSCM"). We are committed to protecting your privacy and we take our responsibilities regarding the security of information you provide to us very seriously. If you have any concerns, questions or comments please email webmaster@rscm.com.

Cookies

We may store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We do this for several reasons:

  • To protect information by using passwords to restrict access to some areas of the site.
  • To enable the use of a shopping basket for your purchases. This enables us to track your movement from one page to another through our site so you can add items to your shopping basket and complete your order and we can send you your purchases.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Making A Purchase
All prices in the stock list appear in pounds sterling (£). RSCM affiliated organisations in the UK may hold a credit account with Norwich Books & Music. Accounts should be settled within thirty days of invoice date. All overseas affiliate orders, private, non-account orders, including those from UK and overseas Individual Members and Friends, must be pre-paid either by cheque or credit/debit card. For credit/debit card orders there is a minimum order value of £5.00. We can accept payment by MasterCard, Visa, Delta or Maestro. Please note that we are not able to supply goods ordered by credit card to an address other than the cardholder’s. Prices are subject to constant change especially with other publishers' works. Please call us on 0845 021 7726 to confirm your order total if you have any queries regarding pricing. Please note that the rate of exchange applied is controlled by the credit card company and not by the RSCM or Norwich Books & Music; therefore the amount charged to your card may differ slightly from your invoice from Norwich Books & Music.
Returns Policy
All sales are firm sales. We do not supply goods on approval and do not accept return of goods correctly supplied. If we make a mistake, please notify us by before returning the goods, and we will undertake to rectify the matter as quickly as possible. If you are in any doubt about what you require please consult us first.
Ordering
We hope you will find ordering from our website an easy and pleasurable experience. If you are an RSCM affiliate or Individual member, you will need to log in before checking out. Your Member Key can be found on the address sheet of your Church Music Quarterly. If you don't have that to hand, please contact our membership department. You may not get an instant reply as we work standard 9-5, Monday to Friday hours. Once you have your Member Key, if this is your first time logging in, the password is pre-set as 'welcome'. Please change your password as soon as possible.
Please Note:
If you make a purchase without logging in, we will be unable to refund your discount. If you want to get your RSCM membership discount, you MUST log in.
Payment
The payment mechanism on this website is securely handled by our distribution partners, Norwich Books & Music. When you check out you will be transferred to a secure server to submit your payment details safely over SSL (Secure Sockets Layer). Neither RSCM nor Norwich Books & Music hold your credit card information on our system.
Viewing Orders
You can view your orders by logging in and clicking on 'My Orders'.
Updating Account Information
Please be very careful when updating your account information, especially if it is for your Affiliate membership. Any changes will be sent to our membership department, so it could effect who gets copies of CMQ.