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Returns and Exchanges

To change or cancel an order
Please contact us as soon as possible:
Phone: +44 (0)1603 785 925
Email: orders@norwichbooksandmusic.co.uk
If your order has already been dispatched we will tell you the best way to return it. You can return items for any reason within 14 days of receiving them. A refund for the price of the books (not postage) will be credited to your payment card once we receive these.
Please do not return books without contacting us first. There is no way of returning purchased eBooks or software which has already been downloaded so we are not able to issue a refund for these unless they are faulty.
 
Faulty or damaged items
If items are faulty or damaged when you receive them please contact us:
Phone: +44 (0)1603 785 925
Email: admin@norwichbooksandmusic.co.uk
We will supply replacements or, if you prefer, cancel and refund your order. We will provide you with a Freepost address to return the faulty items, if required.

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